About Vicki & Terry

Vicki M. James is an independent insurance agent specializing in Medicare, Employee Benefits, Health & Life Insurance. Her clients are located all across Western New York, giving her a great feel for the insurance landscape. She designs plans with a focus on low costs, which she combines with personalized insurance advice aimed at helping clients make better informed decisions.

Vicki's Commitment

From day one Vicki has led the Health and Life industry by basing our business on the commitment to  her clients and prospects by:

  • Promptly responding
  • Listening to their specific needs
  • Focusing on personalization
  • Having great Customer Service

Vicki's Mission

Her mission is to build lasting client relationships based on a level of trust that is earned through wise counsel, positive results, clear and candid communication, and service that exceeds expectations. Often times her advice and good counsel is engaged without payment. That underscores her commitment to serve as your advocate, focusing her attention on putting your best interests first.

Vicki's Volunteerism and Professional Associations

  • Rochester Area Business Ethics Foundation, Board Chair ’16-17
  • Rotary member, Rochester Chapter
  • National Human Resource Association member, Rochester Chapter
  • Professional Elder Network member

Vicki's Accomplishments


Medicare Rookie of the Year 2016

AARP ACES Program, nationally recognized for community volunteerism


Terry W. James - (585) 267-6760

Terry W. James is an independent insurance agent specializing in Medicare, Employee Benefits, Health, Life & Long Term Care Insurance. Terry works with individuals to identify plans that best meet their personal and financial needs, allowing them to make better-informed decisions. Utilizing his versatile insurance knowledge, he provides guidance to clients in the Rochester, Buffalo, Syracuse and the surrounding areas.

Terry's Commitment:

Terry will ensure that your insurance questions and concerns are answered and demonstrates a strong commitment to his clients and prospects by:

  • Understanding their particular requirements
  • Dealing with clients with integrity and honor
  • Communicating in a timely manner
  • Being approachable to share sensitive information

Terry's Mission

“I am dedicated to this business and my clients because it’s rewarding to me to help individuals simplify the process of making insurance decisions.” With no cost appointments to review current plans and offer suggestions, Terry demonstrates his commitment to his clients every day.

Terry's Volunteerism and Professional Associations

  • GRAPE (Greater Rochester Area Partnership for the Elderly
  • Professional Elder Network